Shipping policy

Shipping Information at CocoMama

Welcome to CocoMama! By placing an order on our website, you agree to our Delivery terms detailed below to ensure a smooth and mutually beneficial service experience. 

Stock Availability

While we strive for accurate stock counts, discrepancies may arise. If we can't fulfill all items at purchase, we'll dispatch the available products and contact you to await restocking or arrange a refund for the unavailable item.

Shipping Costs

Fees are calculated based on item weight, dimensions, and destination. Payment is collected along with the purchase. Free delivery or open offers will adjust shipping charges for returned items.

Returns & Refunds

Refer to our Return, Exchange & Refund Policy for details.

Delivery Timing

- Domestic Transit Time: Typically 2-6 days.

- Dispatch Time: Orders usually ship within 3-4 business days upon order receipt.

Delivery Address Changes

Address changes are accepted before dispatch.

Military Address Shipping

We ship to military/Cantt addresses via our Shipping Partners.

Out of Stock Items

Unavailable items will be dispatched upon restocking.

Delayed Delivery

Exceeded delivery time? Contact us to investigate.

Tracking & Notifications

Customers receive a tracking link upon dispatch for shipment updates.

Transit Damage

If your parcel arrives damaged, reject it or contact us for guidance.

Cancellations

Orders cannot be canceled post-processing.

Insurance

Parcels are insured for loss/damage.

Damaged Parcel Process

Refund/replacement initiated post-courier investigation.

Lost Parcel Process

Refund/replacement initiated upon courier's confirmation of loss.

Shipping Partners

We're partnered with Call DHL, M&P, TCs & Leopards Courier.

Customer Service

Reach us at for Call/Whatsapp: or Email: cocomamapk@gmail.com for assistance.